Tracy Tennyson of Bradley joins host Ryan Bankston of CIO.LEGAL to discuss what the local chapter of the Association of Legal Administrators, ALA Suncoast, means to its members and business partners.
Listen to the full episode on:
Or your favorite Podcast app.
Ryan is a cohost of the Sun Leaders Podcast.
Ryan Bankston: (0:00:00-0:01:16)
Thank you for joining the Sun Leaders Podcast Service Management section. I am your host, Ryan Bankston, founder of CIO dot legal. We focus on IT and operations for solo practice and small law firms. Get a part-time CIO for your firm, starting at $200 a month, month to month. I'm very happy to be joined by Tracy Tennison today, USF graduate and office administrator of Bradley's Tampa office, where she is responsible for the firm's overall administration, including accounting and finance operations, information technology, human resources, marketing and facilities management, including leases and office build-outs. That's a lot! Previously of the firms Rami and Comp, Foley and Lardner, and then before that, Morin Heilson and Simon. Tracy, thank you for joining me today.
Tracy Tennison: (0:01:17-0:01:20)
Thank you so much for having me. I'm excited to be here.
Ryan Bankston: (0:01:21-0:01:25)
Me too. So tell me, when did you know that your career would be in legal administration?
Tracy Tennison: (0:01:26-0:02:21)
So, it all started, I guess if I had to think back way back to high school. So I went to Gaither High School, Tampa native, born and raised here in Tampa, and I had an amazing guidance counselor who referred me to a legal office, which is where I started. So Moran and Tileston back in 1996. That's where I started as a legal assistant. Worked there as a paralegal, worked my way up through the ranks and did marketing and office operations and basically everything. So I worked with them for 14 years. It was a domain law firm. Learned a lot about the law, legal life, everything. So it was really great and that's where I got my start.
Ryan Bankston: (0:02:22-0:02:30)
That's wonderful. That's wonderful. So you knew pretty early on, once you got started, that it was sort of a calling or a career for you.
Tracy Tennison: (0:02:31-0:02:46)
It was, it was something I think I enjoyed and excelled in, and was very happy to continue moving forward with. And thought I wanted to be an attorney. Thought I was going to go to law school, even applied, got in, took the LSAT and decided, nah, I'd rather manage attorneys.
Ryan Bankston: (0:02:47-0:02:50)
Got it. Got it. Why did you make that decision?
Tracy Tennison: (0:02:51-0:03:47)
Well, I think one was financial. Two was, it was just overburdensome with family careers, trying to balance the work-life balance at that time, and this was a different time of life. So we're talking many years ago, but trying to figure out how to pay off student debt and also have children at the age that I wanted to have children. So I thought, instead of doing that, let me stick with the law firm and let me continue to move up, which is what I did. They continued to pay me very well, which was also enticing. And so I stuck around for a long time, so 14 years there, and when I did finally leave there, the only reason was because they moved sort of out of town. So it was a New Port Richey office, and then landed with Foley and Lardner, which was an amazing firm, and got a lot of great knowledge and benefits there.
Ryan Bankston: (0:03:48-0:04:16)
That's wonderful. That's wonderful. It's curious. You said that work-life balance was part of that decision. Because when I read what you're responsible for at Bradley, I mean, it's just so expansive, I'll just touch it again. Accounting, finance, operations, IT, human resources. I mean, it's a lot. Is work-life balance something that legal administrators struggle with, or is it still very fitting to what you envisioned early on?
Tracy Tennison: (0:04:17-0:04:53)
I think it is something that we struggle with. And depending, of course, on the age. But for me, definitely I wanted children. I had children at a little bit of a later age, I guess is what most would maybe consider so my first child came at 32 so that was definitely a concern and a major incentive for me to make sure that that happened in my life, and so I wanted to make sure I had the right hours, the right consistency, the right drive, all of those things that came into play.
Ryan Bankston: (0:04:54-0:05:14)
That's wonderful. I had my child late as well, in my late 30s, and I don't think I was as thoughtful in my career decision making. I definitely met a point where I really struggled with that work-life balance, and kind of had to make a critical decision for the family. And thankfully, it got a lot better. So I know how tough that can be.
Tracy Tennison: (0:05:15-0:05:18)
Definitely, I see it all the time with our attorneys.
Ryan Bankston: (0:05:19-0:05:26)
Yeah, well, of all those things that you cover as the office administrator for Bradley, what part of the job is most satisfying for you?
Tracy Tennison: (0:05:27-0:06:26)
Most satisfying? Hmm, it's an interesting question. Probably I am motivated to get things done, and so I love even though I don't love the financial part of it. So that's not my forte. It's not my favorite thing to do. I love budgets, though, and I love to make sure I stay within budget, and I love to make sure our firm is prospering and doing well and making money. But I think more so is the culture. I am really, I thrive on people. It is a people business and making sure that our firm has the right culture, that we have the right people that are hired when we do our retention process and recruiting, making sure that the teams meld well together and work prosperously together to make sure that their attorneys' needs are met and the attorneys are happy at the same time.
Ryan Bankston: (0:06:27-0:06:54)
Sounds very challenging, but also very rewarding. And speaking of people, I mean, we know each other through the Association of Legal Administrators or ALA. Congratulations. You're now the vice president of our local Suncoast chapter. Thank you so much. Excited about that. Yes, so I'd love to talk a little bit or hear about the ALA Suncoast and what it's meant to you as far as your career growth. When did you find ALA?
Tracy Tennison: (0:06:55-0:08:56)
I should have probably researched this a little bit more to give you the exact year. So I've been on the board for six or seven years, but I've been associated with them for probably at least 10 years. I love the Association of Legal Administrators. I can wholeheartedly say they have brought a lot of career prospects and just innovative ideas to me. So starting off as just a member was very easy peasy. You go in, you go to meetings, you meet people, we meet business partners. I can save money for my firm. And then I decided quickly I wanted to be part of the board, and joined the board and handled their education and IT portions for about four years, and then moved on to their business partner relations area, I guess you could call it. I'm not sure what my exact title is, but handling all of the business partners, and now just recently, handling both business partners and taking over the vice president responsibilities. So it's an amazing organization, and just has so many facets to it that help someone like me grow, especially a young person. Now, I'm not young anymore. I can't, I guess, kind of tote that anymore, but when I did join I was a little bit younger, but I'm not saying it's not for anybody who is older as well, but I think for me personally, I grew so much based on the learning, the development, the professional development, the relationships that I built through the organization being able to form those relationships and trust people so that I could help my firm move forward better and more efficiently by knowing the right people, knowing the right questions to ask, knowing the right vendors to hire all of those kind of things.
Ryan Bankston: (0:08:57-0:09:03)
Got it. Got it. When you joined in, did you already know some people there, like, had some friends?
Tracy Tennison: (0:09:04-0:10:00)
Not really, no, I was kind of pushed into it a little bit. And I thought, I don't know if this is for me, I'm a little more shy. It's my first podcast. I am a little, I don't like public speaking, so for me, it was a little bit of a push. However, I am so happy that I did it, because I met probably three or four amazing people that really made the difference, and I think, in a group of 85 people, it's really hard to meet everybody, but you meet those few people that really make the difference and really help push your career forward, and give you that introspective thought process of, what do I want to do, what do I want to be? Who do I want to be? How do I want to portray myself? All of those things and I think I learned a lot through that role, that position, joining that team of how to do exactly that.
Ryan Bankston: (0:10:01-0:10:09)
That's awesome. That's awesome. We've been doing a great job. I know it's, I've just joined this year as a business partner. Thank you. Thank you for joining, for bringing us in.
Tracy Tennison: (0:10:10-0:10:11)
So excited to have you on the team.
Ryan Bankston: (0:10:12-0:10:50)
The very first event that I went to that you coordinated. I mean, it was just so much fun, and it was impressive how much attention to detail there was in the catering, in the space that we had reserved for ourselves, the entertainment, and then, of course, the interaction to get people there, get them excited. And it was just so much fun that night just blew by. I could tell how much of that was because of the hard work that you put into it. I mean, you were responsible for almost all of that event, right? You put everything together, and it just, it was so smooth and flawless, very exciting.
Tracy Tennison: (0:10:52-0:11:18)
I appreciate that. I love event planning. So that's what everybody tells me I probably should have done. And, past life or whatever, but I do really enjoy that and thrive on these relationships and building more relationships for our new people coming in and with our business partners and I appreciate you being part of the team, and it has been a phenomenal process and I'm so glad you made it to that event. It was a great event.
Ryan Bankston: (0:11:19-0:11:22)
It was great speaking of events, we've got another one coming up at the end of the month. You want to tell our listeners a little bit about it.
Tracy Tennison: (0:11:23-0:13:47)
We do so we have the business partner showcase, which is our largest event of the year. So every year we host several events for our members and also for our business partners, but we typically have quarterly events for the business partners. Now this one is our largest event. It is the showcase one that sort of showcases our business partners. Our business partners are amazing. They obviously sponsor everything and make sure that we can continue to do all of this and provide the support and this education to all of our members. And so thank you again for being a very important business partner for us. So doing that, we set up a Casino Night, which is super fun over at the Hilton downtown, and have a DJ. We have food and great drinks and just great camaraderie and try to make everything a really great time by adding in little perks. This year, we even have, I've got a photographer coming in to do professional headshots for all of our members, so some small perks that sometimes cost you money through your firm, but you can get for free through us. So very, very excited about that. It is August 27 at the Hilton. Would love to have anybody come. If anybody has any interest, definitely hook up with me. I can give you a number email offline here or on here, but would love to add more people. Get more people involved. I think with our members, they benefit so much from having these relationships with business partners. Whether you're a small firm or a large firm or medium, you get the truth from our members. So the truth is in the pudding, as they say, right? So you can look online, you can find all the great resources, all the best Google ads, but it really comes down to the tried and true. Do you use them? Do you know them? What can you tell me about them? What is going to make me want to hire them and give them my money? Right? And that is what we do, and we really try to promote the best business partners that we can to make sure that our law firms continue on in the best, most efficient way that is possible.
Ryan Bankston: (0:13:48-0:14:02)
That's wonderful. That's wonderful. It is a privilege to be able to go. I'm so honored to be a part of it. Now I heard you say that, of course, this event is for members, for business partners, but anyone could come if they reach out to you. How would somebody reach out to you if they want to come check ALA out.
Tracy Tennison: (0:14:03-0:16:08)
Reach out to me, either via phone or email. I can give that to you right now, quickly if you'd like. My direct line is 813-559-5543, I work with Bradley, and they're big proponents of helping out with the ALA. You can also reach me through email. Which would be T, Tennyson. So my first name Tracy T, Tennyson. T-E-N-N-Y-S-O-N, at Bradley, B-R-A-D-L-E-Y.com. I am happy to get you signed up, answer any questions that you have, figure out what is the best area that works for you. We have a lot of different categories that work for our business partners. And we want to make sure that you get the most bang for your buck. And then for members, just come on join us. We are excited to have you. Our Suncoast chapter cost is only $100 per year right now. So cheap. We have monthly meetings. So every month there is something going on, rather it be at Malios downtown, Seasons 52 in West Shore, Brio at International Mall. We're looking for some opportunities over in Pinellas over the bridge, to make it a little bit easier for some people that are over the bridge. But we have a lot of also Zoom opportunities. So if you can't make it, you can join through Zoom, but to just further educate you and make sure that you can present your questions about what you want to learn about, because we all have different needs and wants based on small, medium, large firms, and sometimes we all have different responsibilities of what we can even handle, but we take all of that into account and try to make sure we strategically plan our sessions based on your needs and what is going to further benefit you and your law firm.
Ryan Bankston: (0:17:01-0:18:18)
It's interesting. You bring that up, like the questions that someone had asked the needs. And speaking with some of my clients about the ALA and coming in as members, I have brought a prospective member in before as a guest, I found this sometimes they don't know how to phrase their needs in a question, like, they know they need something, or they're struggling with something, but they don't really know how to ask the question to get the answer they're really looking for. For instance, I know one small firm administrator that said that early on, they came into legal administration from another industry. So they didn't go through law school, no JD, and none of that. No previous experience they came from. I think it was hospitality, but they said that early on, they struggled a lot with trust accounting. They found was really stressful. There was no room for error. Any potential error could just blow up for them. And they really wish that there was more resources for somebody like them starting out around trust accounting. What advice would you give that person if they were, like a new member coming in and they're like, I'm really struggling with trust accounting, how could they find support in the ALA Suncoast?
Tracy Tennison: (0:18:19-0:19:05)
So many different avenues. I would say, one is just coming to an event. Ask some of us. There are so many experienced administrators there that can give you that feedback. We also have a CLM program, where you can become a Certified Legal Manager. And we highly promote that. We have study groups where we try to give everybody the knowledge for all of that. So the training is very important, I think just again talking to other admins about it, they can give you so much. That's where I learned so much about trust accounting. I started with a large firm, went to a smaller firm, and had to learn trust accounting kind of on my own, and so really depended on the ALA to help me with that.
Ryan Bankston: (0:19:06-0:19:08)
Got it so you probably felt some of that same stress.
Tracy Tennison: (0:19:09-0:21:12)
Definitely, definitely felt that stress. Trust accounting is difficult, it's hard, it is worrisome. It is not easy. You can screw up something very large that costs your firm a lot of money, and you don't want to do that. So I think our CLM training covers a lot of that, but I think that you have to also have a program in place for your firm, which, whether you're small or large, we can help with that. So a lot of large firms already have it. Small firms need it, you have to have stop gaps. Make sure that there is a lot of overview in that. Make sure there are multiple people involved overviewing what is going on with your trust account and wires that are going out. You can never have someone writing the checks also sending the wires and reconciling them. Always have separate people involved, so that there's a checks and balance there. So there's a lot of ways to protect that. I think part of the problem, probably too, is attorneys sometimes will dictate how they want that to go, right? So depending on how big your firm is, so I'm in a larger firm right now, they don't dictate that so much because there are a lot of processes and procedures to make sure that this does not get screwed up. But sometimes in a smaller firm, and you're just getting in, and you're just learning, and you don't know a lot about trust accounting, ultimately, it's the attorney's license on the line. However, it's our job to protect them, and we have to safeguard that. We have to let them know these are the rules we've implemented. This is what you have to follow. They have to respect that role and understand that you know your role in this procedure, and if they have questions, explain it to them. We can even help provide any kind of paperwork and documentation to help with that, but definitely doing your own research and taking a little bit of time helps out a lot with trust accounting.
Ryan Bankston: (0:21:13-0:21:27)
Yeah, yeah, wow. It's such a hard subject, because it's, like you said, it's so easy for a mistake to be made, and then it has such high impact, someone's license could be on the line.
Tracy Tennison: (0:21:28-0:21:34)
Definitely, or lose a ton of money, and you never want to do that.
Ryan Bankston: (0:21:35-0:22:25)
Indeed, another person I was speaking with recently, I was talking to them about, what kind of question would you ask if you were sitting in the seat interviewing the wonderful Tracy Tennison from Bradley? And they, again, couldn't really get to a question. They said, something I struggle with is getting attorneys in my practice to work together. I just had this attorney that, after they left, come to find out they didn't really file anything, which I could have done. I was like, Oh, my God, been there many times. Attorney doesn't file, you know? And so you're like, digging through a mailbox trying to find some attachment to an email when it should be in the system. But what advice would you give, like a managing attorney of a small firm, as far as how to get the practice like on board with a framework or a way of working together and collaborating.
Tracy Tennison: (0:22:26-0:25:53)
Okay, so an attorney with a small firm, I think communication is key. I think communication is key for everything. I say that in every realm of the law firm management system, but I do think that communication is key. Weekly meetings are important sometimes to discuss these issues. Now, it depends on the practice group, right? So you might have say, for instance, an insurance defense practice group that might be able to meet more frequently and talk about these things and know exactly what's happening. You might have different practice groups in litigation, or any kind of commercial or just various areas that are not going to have that availability to be able to do that. I think getting your associates organized, working together, collaborating is very important, one thing. And I'll pivot for just a moment. I think, is, remote work is very hard right now, and so ever since COVID, even though nobody wants to talk about COVID anymore, it's sort of been years, and everybody's back to work in some ways, or a hybrid situation, it is still impacted things quite a bit, because attorneys are able to work from home a lot. They have billable hour requirements. They can get their billable hours done, but they're missing the collaboration with partners. And sometimes partners aren't in. So that makes that hard too. So it's all a little give and take on both sides. However, they need that collaboration. They need those skills. Nobody can just kind of go from law school and be a rock star. You have to learn from somebody at some point. And so I think that collaboration is really key. I also think auditing the work is important. So it depends on, again, what kind of practice group you have going on and how difficult it is to audit what kind of programs you've implemented that can do that for you, because sometimes it can be very costly if you have a person doing it versus a program. As a program can be very costly. But I think that if there's ever any concern, audit the work. Always audit the work. Typically notice is going to be given if somebody is going to be leaving. So I think in that sort of case, you can implement a departing attorney checklist with safeguards. So that is what we do right now. That's what I've done with several other firms. It is a long list of items, but if you are giving your notice, here are the things that we expect from you to do. We want everything saved in the system. I mean, even down to naming conventions sometimes of how things can be found when your predecessor comes and needs to be able to find these documents. Sometimes, if no notice is given, okay, not so good. But there should be some sort of a handbook policy about that, where we then implement that, and we do make sure that anything that was billed for is actually done and in the system. I have seen cases like you mentioned, where there have been attorneys that have billed for work and have then left and the work is not done. It's not in the system. The client has been charged now you have a new attorney needing to do the work. It just looks messy. It doesn't look good on the managing partners or myself when something like that is missed, so I think anything you can do to safeguard against that is great.
Ryan Bankston: (0:25:54-0:26:47)
Yeah. I've seen when you say that, it just made me remember a story of a team that were, they basically were working out of, like, a PST export of an attorney's mailbox that was saved on the network drive. And it was like four or five different people working out of this mailbox just because that attorney had left, and they didn't file anything, and they didn't have the time to go through and file everything. So they're like, well, let's just share the mailbox data. And it was just a mess. We spent so much time rebuilding and restoring that PST, because, lo and behold, it would get corrupted. But, yeah, sometimes I think this is tough for even in practice groups, certain attorneys, certain personalities, they want to work the way they want to work, and then everybody else kind of has to work around their bad habits, right?
Tracy Tennison: (0:26:48-0:27:59)
True. So true. And that is hard, and that's something we'll never probably be able to change. I mean, realistically, I've been doing this for, I don't even want to say how long, probably close to 30 years, and it has not changed since then. So people have their own inherent ways of doing things, and that's how it's going to be, and they will leave it messy, and it is left for someone else to clean it up, who then is not happy and needs to clean it up. But it has to be done so that we can continue on effectively and efficiently, right? And so I think again, safeguarding, having that checklist, making someone responsible, and saying, Look, this is your responsibility to do this and get this out. And whatever that means, I don't want to threaten. But Money Talks, right? So maybe you hold some comp up against him, or you say, Look, this is where at the end of this we're gonna withhold this, or you're not gonna get, maybe the separation pay, or whatever it is that was promised to you, because we need to make sure we can continue functioning without now having to pay someone else extra time to go back and do the work that you did not do.
Ryan Bankston: (0:28:00-0:28:27)
Gosh, that's wonderful. See audience, if you want advice like this when you're facing tough questions in your practice, come join us at ALA Suncoast. Please do. Well. This has been a great conversation before we end today. I love stories. I love collecting stories. And if you would be so generous to share some stories or a story with us. What's something you never thought you would have to deal with in this job?
Tracy Tennison: (0:28:28-0:30:20)
Okay, I love sharing stories, so thanks for the question. I think there's a few things that come to mind instantly, but we've had a various amount throughout the years of just construction mishaps that I thought might not happen, so pipes bursting, moves that have required extermination of pests that have come in because of the move and cardboard or open walls and things like that. So luckily, my husband is in that business. I can ask him a lot of questions about those things, and then I look like a rock star when I go back to work. And I know what I'm talking about, even though I really don't, but I've been able to help out a lot in those ways. But I think I will tell you one, just a quick one, about spiders in one office. We had opened a new office, and they had these Wolf Spiders. And they were awful. I don't like spiders. I've never been afraid of spiders. I've always been kind of cool with spiders. I don't like snakes. However, this wolf spider jumped into my hair while I tried to get it out of my office. And they were pretty prevalent at the time because it was a new build in the area. This was a office in Odessa, and once it jumped in my hair. I have never been the same. So now I cannot even, I can't even smash the smallest little spider. I have to get somebody to come and help me. Thank God I have a daughter now who's larger than me, and she is all about helping. She usually scoops them up and takes them outside, because she's brave. I couldn't do that. So that's been interesting. Couple other things, I guess, that I've thought about, those are kind of normal, almost, those happen. It's almost you have to expect, as an administrator, something that could happen at your office, that could also happen at your home, right? Because this is an office that is being built out it can happen.
Ryan Bankston: (0:30:21-0:30:31)
Yeah, when you say pipes burst, it's first they think like, Oh my gosh. All the people I've known that dealt with that in their home, but so few like in the office. But I guess that falls to you, right? If it happens in the office.
Tracy Tennison: (0:30:32-0:33:09)
Definitely, you have to figure out the remediation of how to fix the office, how to keep all of these attorneys and staff happy when all of their things have been ruined, and their files are ruined, and we have to now replicate files and duplicate different items that they've had. I mean, I've had people's diplomas ruined that we've had to redo, which is unfortunate. So those have been very big issues. But I think all kind of normal-ish, if we can say, I mean, crap happens, right? This is what happens in real life. Other things, I guess that I can think of a couple other ones that are kind of off the cuff. Would be one good one, one bad ones, right? So here I'll give you a couple examples. So we had one unfortunate separation where I had a death threat. Never thought that would happen, but had a legal assistant who we had a separation with, who was not performing, and we had had several conversations, a performance improvement plan, all of that. HR involved, myself involved, and at the end of it, unfortunately, a separation. However, I was told to watch my back, don't close my eyes, and this person would show up at my house that night. And so I was a little paranoid. I had all my blinds down that night. I did not call the police, which is probably not smart, but I looked out for myself, and had family members looking out for me. Everything was fine, but that was something that I never really expected. But in this role, kind of you, and I've had this conversation before with our president, is, you're kind of on an island in this role sometimes, and so you can't trust a lot of people. And unfortunately, you're supervising a lot of people, and you have to make sure you put your best foot forward always and always try to handle situations amicably in the most efficient way that you can and the most fair way that you can. And not everybody sees it that way. And so sometimes your number one enemy, unfortunately, so always safeguarding yourself and making sure that that's okay. And then the other one, which is a little more fun, is, we sometimes have food eating competitions, which my managing partners never like, HR never likes. They always balk at me about it, but they always approve it for me, and go ahead and let me do it. But typically, it's not like your hot dog eating competition. It is hot pepper eating competition.
Ryan Bankston: (0:33:10-0:33:13)
Hot pepper, oh that sounds way more. I was imagining hot dog eating, but hot pepper.
Tracy Tennison: (0:33:14-0:33:20)
No, and the hot dog eating is so gross people like wedding, the hot dog buns and all that, I just can't that's gonna make me nauseous.
Ryan Bankston: (0:33:20-0:33:21)
What's the hottest pepper you've been into.
Tracy Tennison: (0:33:22-0:34:45)
We went up to a ghost chili pepper one time, which is the one that my office managing partner said, You cannot do this. I'm going to cut you off. You're too important to the firm. Well, I wasn't getting it. There's no way I would but he was like, how are you allowing other people to do this? And I said, Well, you know, I mean, we'll give PTO time, we'll make sure everything. We have waivers. We are attorneys, right? I mean, we'll sign waivers. We'll make sure nobody is hurt. We have milk, we have all the things. But typically it was more lower level pepper, so it would increase from a jalapeno all the way up to that. But we had a amazing competition at one of my firms, and it was mainly attorneys that competed. And as you know, most attorneys are a little competitive, so it was great. We had a phenomenal time, and raised a lot of money for charity, and everybody talked about it for years and years to come. Had trophies that they put in their office. They were so proud. Got to brag about so, some bad, some good, but all different challenges. Not from the norm of what you think of every day with accounting, HR and all of the typical realm that we handle. We also have a lot of fun sometimes and sometimes not so much fun, but we figure out how to deal with it.
Ryan Bankston: (0:34:46-0:34:55)
Gosh, this is fun. That is fun. Now I want to eat some hot peppers. So I'm trying to think maybe we could get all of the business partners together for a pepper. Can we do it? Pepper challenge.
Tracy Tennison: (0:34:56-0:34:59)
How hot of a pepper are you down for?
Ryan Bankston: (0:35:00-0:35:05)
And you know what we should do is business partners, first members. Yeah. Make it competitive.
Tracy Tennison: (0:35:06-0:35:13)
I get to be the scorekeeper. I'm not eating the peppers. All about helping out ever again. I'll plan it. I'll keep track of it all.
Ryan Bankston: (0:35:14-0:35:24)
I just want to out pepper Paul. If I can out pepper Paul, I'll feel like a winner. There you go. This has been great. Thank you so much for joining us in the studio today.
Tracy Tennison: (0:35:25-0:35:35)
Thank you so much, Ryan. This has been phenomenal. I really appreciate the invitation, and so great to be able to talk with you more about our business partners, our ALA, myself and just this role.
Ryan Bankston: (0:35:36-0:36:31)
Yeah, this has been great. Hopefully we'll do it again one day. Let's do it. Tracy gave her information earlier. If you'd like to reach out to her, if you're interested in membership in ALA Suncoast, I highly recommend it, or the expo we have at the end of this month, that is on Tuesday the 27th at 5pm at the Hilton. Join me next month. Brian Bankston of CIO dot legal, I will have Nicholas Pollack of TIA International Airport, or Tampa International Airport here talking about insider hacks for how to get promoted in IT, which should be a good one. He is the president of HDI Skyway, and also leads a good section of the IT department at Tampa International Airport. So looking forward to that. And then, of course, join us here every week for other Sun Leader hosts and their wonderful podcast. I hope you have a great day.
Tracy Tennison: (0:36:32-0:36:32)
Thank you so much.
Ryan Bankston: (0:36:33-0:36:33)
Thank you.