I am delighted to write a recommendation for Ryan, who was the Operations Manager for the K2 team we (Cooley LLP) worked with for several years. He is an exceptional professional who consistently demonstrated a desire to learn, grow, and work hard.
One memorable series of discussions I had with Ryan was around data and reporting metrics. His tenacious desire to understand what metrics were important to me, the client, and why they were important was remarkable.
These discussions effectively underscored a few character traits I witnessed in working with Ryan. First, he had a desire to try to go above and beyond. He could have simply provided me with boilerplate reports, but his desire to be vulnerable enough to want to learn and get better was exceptional. We had some very tough conversations, and he took it with incredible grace and professionalism. Second, the empathy he showed during these discussions. He really wanted to understand what was important to me, my team, and the firm which I was representing in this business relationship. He knew that gaining that understanding was paramount to delivering exceptional customer service and creating a 'sticky relationship' between K2 and Cooley. That sort of interaction (maybe 2+ years ago as of the time of writing this recommendation) with a vendor was so remarkable that it has left a lasting impression on me.
I wholeheartedly recommend Ryan to any company seeking a dedicated, knowledgeable, and results-driven leader.
Posted on LinkedIn October 26, 2023.