Dear Hiring Manager,
It is my pleasure to recommend Mr. Ryan Bankston to you for customer service, service operations, employee development, and operational excellence.
My name is Martin Catania, former president of K2 Services, and I had the pleasure to work with Ryan for the better part of twelve years since hiring him in May of 2010 during our shared tenure, including several positions which reported to me directly or indirectly. I am very proud of the team we put together, and Ryan was a consistent standout among our top contributors bringing intelligence, patience, and perseverance to every challenge and repeatedly pushing himself to learn new skills, techniques, and technologies in his work as educator, coach, and manager of both some of our most critical functions and key teams.
I initially hired Ryan as a Help Desk analyst and immediately knew that we had found someone special. He learned quickly, possessed a calm, unflappable demeanor, and consistently looked for ways to bring the entire team along and contribute additional value. He was soon promoted into our leadership team, and he would come to lead our after-hours team, working directly with our clients and service team leaders to build curricula, training programs, systems, and material to help new team members come aboard, get educated, and deliver world class services to our customers.
Amongst Ryan’s greatest achievements are the successful leadership and operation of our largest key client team, development of the after-hours mission and key operational concepts, and development of our offshore team in Manila including all of the screening, hiring, and training coordination. Impressively, Ryan maintained his cool head and calm demeanor throughout all of these challenges, leaning into his skills as a coach and people motivator to ensure excellence and build a thriving culture of continuous improvement.
Ryan is a pleasure to work with. He is one of the most ethical, responsible, and capable people I’ve had the opportunity to lead. This brief letter can’t do justice to his accomplishments or the value he might add to your organization. If I can help to elaborate on my time with Ryan or any of his accomplishments or capabilities, please don’t hesitate to reach out to me.
Sincerely,
Martin Catania
Former President, K2 Services LLC