24/7 technical support with unlimited tickets for supported items
NOC Services manage and protect platforms such as Performance Cloud, AWS, Azure, Google Cloud, and on-premise servers, providing secure, compliant infrastructure with no single point of failure for any business need. Includes monitoring, patching & alerting services and more. Service requires subscription.
Support:
• Infrastructure issues in our Performance Cloud
• Azure subscriptions in our CSP
• Specified server issues
• Specified software
Monitoring:
• CPU, RAM & Disk+
• Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL
Patching:
• OS patch management, deployment & patching report
• Troubleshooting patching & manual install
Vulnerability detection:
• Cloud agents for vulnerability discovery
• Reporting on discovered vulnerabilities
Operational alert response:
• Proactive service restart & disk space management
• Triage, first response
Active Directory:
• Daily Active Directory health check & reporting
• Active Directory troubleshooting
Microsoft SQL Server
• Database health check
• Database health reporting & proactive database maintenance
Software:
• Software inventory
• Software reporting
Backup:
• Configuration
• Monitoring
• Reporting
• Troubleshooting
• Assisted restores
Endpoint protection:
• Installation, monitoring & reporting
Disaster recovery:
• Configuration, monitoring and replication status reporting
• Troubleshooting
• Assisted failover
